A dealer's "where's my truck" message arrives the same way every day: a phone call, a WhatsApp text, sometimes both from the same person within the hour. Answering it means checking the LR register, calling the driver, and guessing an ETA from memory. The status exists somewhere in the business. It is just not in a place anyone can check without asking a person to go find it.
What problem does dispatch tracking create for a manufacturer?
Outbound dispatch runs through a handful of records: the dispatch log, the LR (lorry receipt) issued to the transporter, and the delivery date promised at the time of order. None of those live in one place a dealer can see. When a dealer or buyer asks for a status, a staff member has to reconstruct it, often by calling the driver directly, and the answer is only as current as that one phone call.
The cost is not just the interruption. A dealer who cannot get a straight answer starts calling more often, escalates to the owner, or simply assumes the worst and starts asking a competitor. The staff time spent chasing a truck's location is time not spent on the next dispatch.
How does a dispatch and LR tracking agent work?
The agent checks the dispatch log and the LR record against the delivery promise made at order time, and drafts a status reply, on-time, delayed, or delivered, using the business's own records rather than a fresh phone call each time.
What does the agent check?
It reads the dispatch log (what left the factory, when) and the LR record (which transporter, which vehicle, what route) and matches both against the delivery date promised to that specific order.
What does the agent draft?
A short status reply: whether the shipment is on schedule, running late, or already delivered, based on the records it read. The draft is text ready to send, not a raw data dump.
Who approves the reply?
A dispatch clerk reviews and sends every reply. The agent's draft is a starting point, not a broadcast; the dealer relationship, tone, and any exception handling stay with a person. Nothing goes out to a dealer without a human reading it first.
Worth a conversation?
We start with a free discovery call — we learn how your business runs, find the one problem worth solving, and recommend an agentic AI solution for it.
Message us on WhatsAppWhere does Mirai360 fit?
Mirai360 AI connects to the dispatch and transport records a manufacturer already keeps and builds the narrow workflow described above: check, match, draft. The same discipline applies here as to every agent Mirai360 deploys: one defined task, a human approving the message before it reaches a customer, and an audit trail linking every draft back to the record that produced it.
Frequently asked questions
Does this agent replace the dispatch clerk?
No. It drafts the status update from existing records; a dispatch clerk still reviews and sends every message to a dealer or buyer.
What records does the agent need access to?
The dispatch log and LR records a manufacturer already maintains, along with the delivery date promised on the order. No new system is required to start.
Talk to us
Mirai360 AI helps manufacturing businesses take the guesswork out of a dealer's dispatch status question. Tell us how dispatch tracking works in your business today. Message us on WhatsApp: Tell me more.
FAQ
- Does this agent replace the dispatch clerk?
- No. It drafts the status update from existing records; a dispatch clerk still reviews and sends every message to a dealer or buyer.
- What records does the agent need access to?
- The dispatch log and LR records a manufacturer already maintains, along with the delivery date promised on the order. No new system is required to start.